Support

Technical Support for Your Across Translator Edition and crossMarket

Our Support Team

We hope that you will always be able to handle your translation projects smoothly and efficiently. All your technical questions are taken care of by IT specialists and qualified translators. Thanks to their detailed knowledge of the software, our team will quickly find a suitable solution to your topic.

Support Request

Many answers to frequently asked questions are provided in our FAQ section and our Documentation. Please check this section before contacting us.

If your question is not listed, please contact our customer support via the ticket system. This procedure makes sure that no messages are lost and enables short reaction times through a standardized processing procedure.

This is How It Works

  1. Please register before using the ticket system for the first time.
  2. Subsequently, you will get your login data by e-mail and will be able to submit your ticket.
  • A detailed description of your problem will enable us to help you quickly. If possible, provide screenshots of the problem or of the error message.
  • Detailed information on the use of the ticket system is provided in our guide.
  • You can always see the status of your support request online via your ticket system login.
  • Freelance translators are entitled to free support.

Go to Across Ticket System